Shipping Policy
This page is to serve as a useful guide for all our new and existing Domestic and International customers. Here you will find important information on order status, shipping offers, tracking, transit time, and other useful links.
OUR SPECIAL SHIPPING OFFER - U.S. Domestic
FREE Ground Shipping for orders over $149.00 within the lower 48 United States only.
Please note any other promotions and discounts may NOT be combined with the free shipping offer or the flat rate shipping offer.
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IMPORTANT INFORMATION
Before Shipment
All prices displayed on our website are in U.S. Dollars, unless otherwise noted.
International orders may be subject to a 2-3 day credit card verification waiting period for security purposes. Business days are classified as Monday-Friday. Saturday and Sunday do not count as "business days". Shipping times shown are the estimated number of days your order is in transit after your order has left our warehouse. This doesn't mean it is always the exact amount of time after the order is placed online.
Your order will be shipped once all of the items for your order have been gathered in our warehouse, and they are ready to ship.
KEEP TRACK OF YOUR ORDER
Here at R&Duro we will keep you up to date on the status of your order. It is our mission to get your order to you as soon as we can. Due to high demand and relying on Domestic and/or International Postal Services or Freight Forwarding Companies exact shipping times cannot be guaranteed. Therefore we ask you to be patient and allow up to 10-15 business days for delivery of your parcel/s.
You will also be eligible to upgrade to a faster shipping service with a flat rate if you require the package to be delivered sooner.
You are more than welcome to contact us for a status update at anytime via email : info@rnduro.com
Return & Exchange Policy
Thank you for shopping at R&Duro. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
RETURNS
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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CONTACT USIf you have any questions on how to return your item to us, contact our customer service team at Info@rnduro.com. We will guide you through the return process and address any concerns you may have.
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EXCEPTIONS
Please note that certain items are not eligible for return, such as:
1. No items add.
2. Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
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EXCHANGES
If you need to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in the exchange process and provide further instructions.
DAMAGED OR DEFECTIVE ITEMS
In the case of receiving a damaged or defective item, please contact our customer service team immediately. We will arrange for a return or replacement of the item at no additional cost to you.
POLICY UPDATES
R&Duro reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We recommend reviewing this policy periodically to stay informed about our return procedures.